TERMS AND CONDITIONS OF USE

These Terms and Conditions of Use (hereinafter: Terms) govern the access or use of products and application services, websites or content (hereinafter: Services) belonging to Zandra d.o.o, or its affiliated companies and affiliates (hereinafter: Zandra d.o.o.), by natural persons (hereinafter: the User). Legal entities, as users of the Service, cannot exercise or use them by using the application and ordering services on basis of these Terms and Conditions of Use, but they must conclude a special agreement on the provision of transport services with Zandra d.o.o.

Please read these Terms carefully before accessing or using the Services.

By your access and use of the Services you declare that you have read, understood and accepted the Terms and Conditions, which establishes the contractual relationship between you and Zandra d.o.o. Any prior agreements, agreements or arrangements of any kind between the two parties cease to apply.

Zandra d.o.o. reserves the right to unilaterally change the Terms, to terminate the provision of the Services or any part thereof, at any time and for any reason, and in accordance with the procedure described in these Terms. Your further access to and use of the Services constitutes your consent to the amendments of the Terms.

1. SERVICE

1.1 Services represent a modern technology platform - a set of software, which allows users to make contact, reserve and use the high-class luxury passenger car transportation service (hereinafter: Application).

1.2 Zandra d.o.o. is a registered economic entity for the provision of passenger transportation services and, as such, provides passenger transportation services in accordance with the User's order and depending on the needs of the client, which functions on the scheduling system through the Application, which electronically concludes the Agreement on carriage of passengers in road traffic by limo service between the Application User and Zandra d.o.o, and in accordance with the Law on Electronic Commerce, considers the headquarters of Zandra d.o.o. as the place of signing of the contract. Transportation services are provided starting from the territory of the City of Belgrade, and on this territory Zandra d.o.o. guarantees realization of the Service according to these Terms and Conditions of use.

1.3 The transportation service can be scheduled only electronically, via the Application, where in case of acceptance of the conditions of the scheduled journey, Zandra d.o.o. provides the services with a luxury car, operated by a professional driver, where service will be performed in accordance with applicable legal requirements and requirements of the User. The transport service is scheduled in the way that the User, that had previously made his personal account on the Application by entering his mobile phone number, first and last name and / or linking to his Google Account - by which he accepts these Terms and Conditions of Use - and then orders the Service through the Application. Scheduling of the Service is the offer of Zandra d.o.o. for the provision of services in accordance with these Terms and Conditions and in accordance with the additional conditions in terms of driving parameters set by the User in the context of his order. The contract shall be deemed to have been concluded at the moment of acceptance of the offer at Zandra d.o.o. on which occasion it is recorded, and then, in electronic form along with the invoice, submitted to the registered user email.

1.4 The services can be provided only to persons who are adult according to the law of the Republic of Serbia, or they may be provided to minors in the presence of the parent or guardian, or with their consent.

When providing the Service, the number of persons accompanying the Service Provider (Travelers and / or Participants) is limited by the number of persons that the vehicle for which the Service is contracted is registered.

When providing the Service, all persons and their luggage are insured in the event of an accident.

1.5 The transportation, in accordance with the provisions of the law applicable to the provision of services in this economic activity, shall last at least three hours, and in accordance with that, the User, by ordering the Service, enters into the Contract by which the vehicle of Zandra d.o.o. is engaged and reserved for at least this period.

The user is obliged to order the vehicle for at least 20 minutes before the intended start of the transportation, and Zandra d.o.o. does not guarantee the availability of the vehicle within the specified time limit.

Zandra d.o.o. can guarantee the availability of vehicles in case the Service is ordered at least 12 hours before the intended departure time.

1.6 Zandra d.o.o. guarantees the provision of the Services with high professionalism and luxury standards.

Unless otherwise stipulated, it is understood that the services of Zandra d.o.o. are available exclusively for private, non-commercial purposes and for personal use only.

1.7 Only User can, through his orders expressed in the form of orders for a ride and / or written and oral orders issued to the driver during the transportation in Zandra d.o.o. or its business associates’ vehicles, determines the purpose, duration, destination, route, and time and place of leaving the vehicle.

The user can choose between the following types of services - type of transportations provided by Zandra d.o.o .: Premium, Superior, Standard, Van, Premium Van.

The user is solely responsible for the correctness and accuracy of all data provided to Zandra d.o.o. through the Application and / or otherwise (including, but not limited to, their personal information, location selection, route travel, destination, vehicles, etc.), and in the process of ordering and / or using the Service. The user is obliged to provide accurate and precise data for the purpose of accurate, timely and correct provision of the Service and the smooth running of the entire business activity of Zandra d.o.o.

1.8 Contract for User transportation by Zandra d.o.o. vehicles shall cease to be valid by the occurrence of one of the following termination conditions: a) by expiry of the pre-arranged transportation time; or b) leaving the vehicle by the User or c) due to Force Majeure.

1.9 The user and his companions (co-beneficiaries of services) shall be obliged to comply with all traffic rules prescribed by the Road Traffic Safety Act, which relates to passengers in the passenger vehicle, and to act with care when handling any of the Zandra d.o.o. assets, and the User and his companions (co-beneficiaries of services) are obliged to act in accordance with the provisions of point 3 of these Terms and Conditions of use.

1.10 Zandra d.o.o. reserves the right to suspend the user's account and deny access to the Application in case of any non-compliance with the Terms and Conditions of Use. Zandra d.o.o. shall in any case suspend the User's account and disable access to the Application when:

1.10 Zandra d.o.o. reserves the right to suspend the user's account and deny access to the Application in case of any non-compliance with the Terms and Conditions of Use. Zandra d.o.o. shall in any case suspend the User's account and disable access to the Application when:

  1. the activities on the User’s account have resulted in improper and inaccurate ordering of the Service;
  2. the Services have not been realized since the User was not on the contracted and by him defined place of entry into the vehicle
  3. the Services have not been realized since the User, without explanation, did not enter the vehicle on the contracted and by him defined place of entry into the vehicle
  4. the User has provided incorrect information when ordering the Service
  5. the User has cancelled his orders in at least two consecutive cases during a period of 24 hours

In case of disabling access to the account and / or the Application, the User can contact Zandra d.o.o. with a request for reactivation, while the decision on this request is in the sole discretion of Zandra d.o.o. after assessing the reasons for the request for reactivation.

2. LICENSE AND APPLICATION

2.1 In accordance with these Terms, Zandra d.o.o. provides you with a limited, non-exclusive, revocable, non-transferable right to use the Services through the access and use of applications on your device, and also through the use of any information and content that may be made available, and in any case solely for personal and non-commercial purposes, unless otherwise agreed.

2.2 The use of the Application is based on the non-exclusive license to use issued by Zandra d.o.o. The license agreement is valid for an indefinite period of time and is not charged to the User. In the event of any defects in the software, we will endeavor to correct them as soon as possible, but Users need to keep in mind that the functioning of the Application may be limited and may be subject to occasional technical errors, and that Zandra d.o.o. does not guarantee the unlimited use of the Application in every moment. Zandra d.o.o. does not accept any liability that may arise as a result of improper functioning of the Application or because the Application cannot be used in the desired manner by the User. In the event of violation of these Terms and Conditions of Use, the User shall also be deprived of the license to use the Application in accordance with Clause 1 of these Terms and Conditions of Use.

3. LIMITATIONS

3.1 During the implementation of these Terms or the use of the Service, you must not: (1) remove the logo, stamp or any mark of copyright or related rights from any part of the Service; (2) Sell, copy, distribute, offer, rent or otherwise commercially exploit the Services, unless there is an explicit permission by Zandra d.o.o .; (3) modify, decompile, or disassociate any part of the Service; (4) use any part of the Service to collect statistical data, indexing, research, or interfere with the operation and functionality of any aspect of the Service; (5) attempt or perform unauthorized access to the Services which may jeopardize the provision of the Service, any part thereof, related system or network;

3.2. As Zandra d.o.o. is a registered economic entity for the provision of passenger transport services, the User further undertakes to:

  1. Use the vehicle inventory in a convenient manner;
  2. When using the service, does not carry explosive and flammable substances, with himself or in his luggage;
  3. When using the service, does not transfer weapons, alcoholic beverages and narcotic drugs, or any of the narcotic or unauthorized substances, with himself or in his luggage, whose possession is prohibited and punishable by law;

3.3 In the event that the User acts contrary to these obligations, and acts in any way that is contrary to the obligations prescribed by these Terms and thereby by his own fault or gross negligence causes damage to Zandra d.o.o, he is obliged to compensate Zandra d.o.o. for all the damage caused and the harmful consequences that arise in connection with it. In the event that compensation for damages cannot be made by mutual consent, Zandra d.o.o. has the right to initiate proceedings before the competent court for compensation of damages against the User.

4. THIRD PARTY SERVICES

4.1 The services covered by these Terms may be made available through third party services and systems that Zandra d.o.o. cannot control and whose application cannot be governed by these Terms. Therefore, you agree that such use of the Service and the System may be subject to the Terms of Use and Privacy Policy determined by the third parties. In this case Zandra d.o.o. cannot and will not be liable for any product or service provided by third parties.

4.2 Please note that "Third Parties" shall be deemed to be (but not limited to) Apple Inc., Google Inc., Microsoft Corporation, or BlackBerry Limited if you use the Services through developed mobile apps for Apple IOS, Android, Microsoft Windows or the Blackberry mobile operating system, as well as all mobile phone providers, the Internet providers, and providers of all other services necessary for the smooth running and provision of the Service. The listed third parties are not party to these Terms and are not responsible for providing the Service or support in any way.

5. OWNERSHIP

5.1 Services, all copyrights, business secrets, data and other rights are and remain solely owned by Zandra d.o.o. The acceptance of the Terms gives the limited right to use the Service, as described in the previous paragraphs, but not the right to use the business name and the name Zandre d.o.o, logo, product names or trademark Zandra d.o.o.

6. PRIVACY STATEMENT

6.1 In order to be able to use all aspects of the Service, you must register and create your own user account. The precondition for registration is that you have at least 18 years of age, that is, you are of legal age according to the regulations of the Republic of Serbia. During the registration Zandra d.o.o. reserves the right to collect personal information for this purpose, such as: name, address, mobile phone number, e-mail address, age, as well as information on the valid payment method for the Service. By making a user account, Users comply with the rules and Privacy Policy herein.

6.2 You are responsible to make sure that your registered information is accurate, that is, active and updated during the entire use of the user account. If some aspects of the Service are unavailable due to registered incorrect data, Zandra d.o.o. cannot be held responsible for this. You are also responsible for all activities that take place on your account and you agree that you will keep the secrecy of your user credentials, that is, you will not share your username and password to access the system with others. You cannot authorize third parties to use your account, nor can you transfer it to a third party in any other way. In some cases, you will be asked to provide proof of identity in order for you to be provided with the Service, and failure to comply with this request may result in denial of the Service.

6.2 You are responsible to make sure that your registered information is accurate, that is, active and updated during the entire use of the user account. If some aspects of the Service are unavailable due to registered incorrect data, Zandra d.o.o. cannot be held responsible for this. You are also responsible for all activities that take place on your account and you agree that you will keep the secrecy of your user credentials, that is, you will not share your username and password to access the system with others. You cannot authorize third parties to use your account, nor can you transfer it to a third party in any other way. In some cases, you will be asked to provide proof of identity in order for you to be provided with the Service, and failure to comply with this request may result in denial of the Service.

6.3 For unrestricted use of the Service, it is necessary to share geographic location information provided automatically via the mobile application. It is necessary for the User to provide, within the framework and in accordance with the rules and capabilities of his operating system (Android or iOS), his permission for sharing his geographic location with the Application. Zandra d.o.o. is obligated to use the geographic location data only for the purpose of providing the Service, and to the extent that is in accordance with the appropriate settings within the operating system specified by the User himself (during the use of the Application or permanently).

6.4 Users, using the Application, give their consent to the processing of their personal data, according to the Personal Data Protection Act, by installing the Application itself, the creation of a user account and by sending a verification code.

Zandra d.o.o. collects and processes only personal data that the User has made available by using the Application. Allowing for detection of location in terms of a geographic location by the User is an important prerequisite for using services from the Application.

  1. What personal data do we collect and process?
    • Name, phone number, e-mail address, feedback in terms of driving scores and payment information by the User
    • User geographic location, time of service, place of entry into the vehicle, planned destination
    • Identification data of the device on which the Application is installed
    • Cookies from the zandra.com website, except the user's phone number and geographic location
  2. The purpose for which data is collected
    • We collect and process personal data for purposes of ordering and realizing the Service
    • We use the personal data of the User to resolve any issues related to the quality of services
    • We use contact information to notify the Users about the news and changes in the Service
    • We use information about the routes, duration and intensity of our rides using the Application, in order to analyze the geographical parameters of using the service in terms of coverage of the territory where the service is provided, and in order to improve the provision of services in the future
    • Personal information collected through the Applications will not be used to identify individuals, their locations, or for marketing purposes
  3. Method of collecting personal data
    • Data on names, phone numbers, email addresses of Clients are collected only during the Application installation process
    • Geographic location data are collected exclusively in the manner consistent with the User's approval, and at least during the use of the Application
  4. Making personal data available to third parties
    • User’s personal data is made available exclusively to persons employed and / or otherwise engaged by Zandra d.o.o. in which case they may see the name, telephone number and geographic location of the User who requested the provision of the Service
    • Feedback on the quality of the service is anonymous and drivers will not receive information about the names or phone numbers of the Users who provide feedback on the service provided, only Zandra d.o.o. will have that information
    • We will not make personal data, as well as the geographical location of the User, available to third parties or to competent authorities, unless they have a valid legal basis in accordance with the regulations of the place where service took place

7. NETWORK AND ACCESS

7.1 In order to be provided with a Service, it is necessary that you have a device that has Internet access enabled. When using the Service, you may be charged a data transfer service according to your carrier's fees.

7.2 Also, when using the Service, the computer program monitors the GPS location of your mobile device and collects information about your current location. By using the Services, you agree that these data may be collected and used for the purpose of the functioning of the application, and for the purpose of the undisturbed performance of the business activity of Zandra d.o.o.

7.3 Zandra d.o.o. shall not be liable for any interruption or interference in connection, and any related interference, interruption or disruption of the provision of the Service, or the difficult and untimely provision of the Service, if these are the result of interruptions in the communications of the system through which Zandra d.o.o. provides services and that depend and are maintained by third parties - whether it's mobile operators, the Internet or other service providers, on which the provision of the Service within the meaning of these Terms is directly dependent in its technical and organizational component.

8. PAYMENT

8.1 By accepting these Terms, you agree that you will pay a certain price for the use of Zandra d.o.o. services, ie. the price that is calculated when leaving the vehicle by the User, or when leaving the vehicle by all of the Users companions, whereby the last companion is obliged to compensate the final price for the Service provided. The basis for the calculation of the price, in accordance with the Law, is the time unit in the form of 1 hour (1 hour is 60 minutes), and for the purposes of calculating the price of the transportation, the duration of transportation can be calculated in proportion to the total time spent by the User and / or his companions in the vehicle.

8.2 In order to avoid confusion, the service price is calculated by using the Zandra d.o.o. Price List. calculated in relation to the unit price or in proportion to the duration of the transportation, and for the selected type of transportation service (Premium, Superior, Standard, Van, Premium Van).

8.3 Price list Zandra d.o.o. is displayed in the business premises of Zandra d.o.o., that is, the place of business, and the User will upon request be informed about the price of transportation Service before the provision of the transportation Service, via the Application after the selection of the Service and at the moment of entering the vehicle.

8.4 After the Service has been completed, you are obliged to make payment of the calculated price of the transport service.

The payment can be made through the User account in Application, credit cards or cash payments. The charged amount includes all taxes that are prescribed by applicable legal regulations. When paying by credit card, the direct recipient of the funds is Zandra d.o.o. When making an electronic payment, certain transaction fees may be included in the amount to be charged from the User's account. This amount of compensation corresponds to fees charged by Visa / Master Card services and may be charged in order to meet the costs of a third party.

The payment can be made through the User account in Application, credit cards or cash payments. The charged amount includes all taxes that are prescribed by applicable legal regulations. When paying by credit card, the direct recipient of the funds is Zandra d.o.o. When making an electronic payment, certain transaction fees may be included in the amount to be charged from the User's account. This amount of compensation corresponds to fees charged by Visa / Master Card services and may be charged in order to meet the costs of a third party.

8.5 Zandra d.o.o. will be responsible for the functioning of the electronic payment systems to the Users, as well as for solving related problems. Resolving disputes regarding electronic payments will be done through the Application and through Zandra d.o.o. Contact for solutions is +381 69 676 137 or via e-mail info@zandra.rs. Zandra d.o.o. is obliged to answer any questions that may come under the scope of this Terms chapter within 30 working days and, within the same period, provide the Users with all necessary assistance in communicating with banks and / or electronic payment services.

9. PRICE

9.1 Zandra d.o.o. will charge the Service according to an established pricelist. Zandra d.o.o. reserves the right to change the set price list at any time, with the obligation to notify the Users of the Services.

9.2. The transport cost shall be calculated on the basis of the unit of time (time or day) and by applying the method of calculation detailed in paragraph 8 of these Terms, whereby, in accordance with the Law on Road Transport in Road Traffic, the duration of the transportation cannot be shorter than three hours, and in accordance with that, the shortest duration of transportation or reservation of Zandra d.o.o. vehicle is at least that time interval.

10. LIMITATION OF LIABILITY

Zandra d.o.o. it is not responsible for indirect, incidental, punitive, or consequential damages (e.g. missed profit, loss of data, injury, material damage) that may arise during or in connection with the use of the Service. Zandra d.o.o. will also not be liable for the damage that arises:

  • Due to the current inability to use the Services if the inability is the result of your error
  • due to the current inability to use the Services if this inability is due to acts or omissions of third parties on which the provision of the Service depends (including but not limited to: mobile operators, Internet providers, third parties providing technical services to Zandra d.o.o. in connection with the Service etc.
  • Delays or omissions in the provision of the Service, if omissions are caused by force majeure or unforeseeable circumstances. The limitations listed in this section of the Terms are not intended to exclude or alter your rights as consumers guaranteed by the legal system of the Republic of Serbia.

11. COMPENSATION OF DAMAGES

11.1 By acceptance of these Terms you agree to compensate Zandra d.o.o. or its employees, to recover all damages, including legal expenses and court proceedings, arising from:

  • Your use of the Service beyond the established rules
  • Violation of any provision of these Terms
  • Misuse of confidential or personal data
  • Violation of the rights of any third party providing the Services described in these Terms

12. ACCEPTABLE USE AND BEHAVIOR

12.1 By accepting these Terms, you agree not to use the Services in a manner that is disturbing, offensive, unlawful, threatening, harmful, offensive, impairing someone's privacy or in any other way undesirable, contrary to law or by-laws.

12.2 In addition, you agree that you will not use the Services to: a) upload, transfer or distribute any software that aims to damage or modify the software system or data; b) send unwanted or intrusive promotional messages, promotional materials, spam messages, obscene or offensive content, spam e-mail messages or any other type of spam; c) collect and process information about other users of the Service without their consent; d) interfere or disrupt the operation of a server or network connected to the Services; e) unauthorized access the Services through other computer systems or networks; f) harass or obstruct other Users when using the Service.

12.3 Zandra d.o.o. reserves the right to investigate specific situations and take appropriate action against you if it is determined that you have violated the terms of these Terms during any use of the Service. Appropriate measures include the possibility of a temporary suspension or permanent deactivation of a user account, as well as the initiation of legal proceedings.

12.4 Also, Zandra d.o.o. reserves the right to cooperate with government agencies and provide them with relevant information regarding your user account, including IP address, Internet traffic information from your device, user archives etc.

13. CHANGE TERMS OF USE

13.1 Zandra d.o.o reserves the right to change these Terms at any time. Zandra d.o.o. also reserves the right to cancel, modify, suspend or completely terminate the provision of the Service to the User, since it has previously notified the user in an adequate manner.

13.2 Zandra d.o.o. will announce any changes to the Terms on its website and within the Application. Until the New Terms are in force, the previous provisions of the Terms will apply. New Terms of Use will immediately apply to new users.

14. SETTLEMENT OF DISPUTES

14.1 By the acceptance of these Terms, you agree that any dispute between you and Zandra d.o.o, which occur during the use of Services or in connection with the Services, shall be resolved by mutual agreement, by a dialogue between the two parties. If it is not possible to arrive at an agreement, each party to the dispute reserves the right to institute appropriate judicial or other proceedings before the competent state authorities of the Republic of Serbia in order to protect the rights for which the party considers to be threatened or compromised.

15. DURATION AND DISCUSSION

These Terms enter into force on the day your acceptance is made by installation of the Application and creation of a user account verified by the verification SMS code and have effect for the entire use of the Service.

16. USER SERVICE

16.1 For all questions regarding these Terms and their application, you can contact Zandra d.o.o, by e-mail legal@zandra.rs. legal@zandra.rs Zandra will endeavor to respond to all requests within a reasonable time, in accordance with the law.

17. TOTAL AGREEMENT

17.1 These Terms, including the Description Services as well as the Privacy Statement, represent the entire and exclusive agreement between Zandra d.o.o. and you as the User.